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Privacy Policy

Last updated: July 21, 2025

This Privacy Policy describes how Lucid Spring Inc. ("Palace", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website located at palace.so (the "Site") and use our services.

1. Information We Collect

We collect information in two ways: information you provide directly to us, and information typically collected through automated technologies.

A. Information You Provide to Us

  • Account & Registration Data: When you register for an account, we collect your full name, business email address, phone number, and company details.
  • Operational Data: As part of the Services, you may upload or connect data related to your logistics operations, including shipping manifests, inventory lists, route data, and supplier information.
  • Payment Information: If you make a purchase, we (or our third-party payment processors) collect payment instrument details. We do not store your full credit card information on our servers.
  • Communications: The content of messages you send to us via email or customer support channels.

B. Information Collected Automatically

When you access the Site or use the Services, we automatically collect certain technical information:

  • Log and Usage Data: Details of your visits, including IP address, browser type, operating system, referring/exit pages, and date/time stamps.
  • Device Data: Information about the device used to access the Services, including hardware model and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies, pixels, and local storage to authenticate your session, remember your settings, and analyze trends. You can control the use of cookies at the individual browser level.

2. How We Use Information

We use the information we collect to:

  • Provide and Operate Services: Create your account, process your logistics data, and facilitate transactions.
  • Improve Our Platform: Analyze usage trends to fix bugs and develop new features.
  • Communicate with You: Send technical notices, security alerts, support messages, and administrative updates.
  • Security and Compliance: Monitor for fraudulent activity, enforce our Terms of Service, and comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

  • Service Providers: We share data with third-party vendors who help us operate our business, such as cloud hosting providers (e.g., AWS), analytics services, and customer support tools. These parties are authorized to use your personal information only as necessary to provide these services to us.
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Palace, or protect the safety of our users.
  • Aggregated or Anonymized Data: We may share aggregated or de-identified data that cannot reasonably be used to identify you with partners or for research purposes.

4. Data Retention

We retain your personal information and Operational Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

5. International Data Transfers

Lucid Spring Inc. is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our Services, you consent to this transfer. We take appropriate steps to ensure your data is treated securely and in accordance with this policy.

6. Security

We implement industry-standard security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no Internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction (such as the EEA, UK, or California), you may have specific rights regarding your personal information, including:

  • Access and Portability: The right to request a copy of the data we hold about you.
  • Correction: The right to request that we correct inaccurate information.
  • Deletion: The right to request that we delete your personal information.
  • Opt-Out: You may opt out of receiving promotional emails from us by following the instructions in those emails.

To exercise these rights, please contact us at support@palace.so.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lucid Spring Inc.
151 Mott Street, #17
New York, NY 10013
Email: support@palace.so